At HuggHer, we know you're excited to receive your order, and we're just as excited to send it.
Orders are processed Monday through Friday.
Please allow 1–3 business days for your order to be packed and dispatched from our warehouse.
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number.
Estimated delivery within Australia is 4–6 business days from the date your order is dispatched.
Delivery times are estimates only and may vary during peak seasons, public holidays, or due to circumstances outside our control.
We offer free shipping across most of Australia.
For certain remote or non-urban locations, a small additional shipping fee may apply to help cover carrier costs. Any applicable shipping charges will always be displayed at checkout before you complete your purchase.
We proudly ship worldwide.
While our warehouse is currently optimized for Australia, international delivery times may vary depending on your destination.
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
To ensure fast and reliable delivery, we work with trusted Australian shipping partners, including:
Your order will be shipped with the carrier best suited for your location.
As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number, allowing you to follow your parcel throughout its journey.
Please ensure your shipping address is accurate before completing your purchase.
HuggHer cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
If your tracking information has not updated for an extended period or you believe your parcel has been lost in transit, please contact us at info@huggher.com.
We will work directly with the shipping carrier to investigate the issue and do everything reasonably possible to help locate your order or resolve the situation as quickly as possible.
If you have any questions regarding shipping or your order, we're always happy to help.
Email: info@huggher.com