We want you to be happy with your HuggHer product.
You may return your order within 30 days of receiving it.
To be eligible for a return, the item must be:
Items that have been used or damaged are not eligible for a refund.
To start a return, please contact us first by email.
Support Email: info@huggher.com
Please do not send your order back without contacting us first.
We will provide you with the return address and further instructions.
Once your return has been received and inspected, we will send you a confirmation email.
If your return is approved:
If you have not yet received your refund:
If you have completed these steps and still have not received your refund, please contact us at:
support@huggher.com
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include a photo.
In these cases, we offer either:
Exchanges are only available for:
Please contact us by email to arrange an exchange.
Discounted or sale items may not be eligible for exchange.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping costs are non-refundable.
We recommend:
We cannot be held responsible for lost return shipments.
Our return policy is valid for 30 days after delivery.
Unfortunately, we are unable to offer a refund or exchange after this period has expired.